CozyCloud Care Packages

CozyCloud IT offers three support packages designed to meet the unique needs of your business. Whether you need occasional IT assistance or want us to manage all your technology, we have a solution that fits your needs.

Hourly Care

We're here when you need us! With Hourly Care, you can count on our friendly, professional support whenever technology issues arise. While we recommend our Complete Care package for most businesses, Hourly Care may be the right fit for your organization—either on its own or combined with our Common Care package.

• Great hourly rates and professional care
• Get a block of hours at reduced rates
• SLA on block hour contracts
• Toll-free phone number
• Web and Email submissions and status tracking
• Knowledgeble Support Staff

Common Care

Our Common Care package is the foundation of our managed IT services, combining essential IT solutions, applications, and security tools to keep your business running smoothly. With comprehensive security, proactive monitoring, and performance management, we help ensure every desktop and laptop stays protected, secure, and operating at its best.

• Artificial Intelligence (AI) Powered Protection
• Managed and Monitored
• Patches and Updates Applied
• Servers and Workstations
• Web and Email Securly Protected
• Complements our Hourly Care

Complete Care

Our Complete Care package combines everything in Common Care with unlimited professional IT support through Hourly Care, all for one predictable monthly cost. No unexpected support bills—just reliable help whenever you or your employees need it.

Beyond keeping your technology protected, secure, and well-maintained, Complete Care includes security awareness training for your entire team. We give your employees the knowledge and tools they need to recognize potential threats, make safer technology decisions, and help protect your business.

Complete Care delivers exactly what its name promises: comprehensive IT support, security, and peace of mind, all in one package.

• Reactive and Proactive Care
• Unlimited User Caring Support
• Security Awareness Training
• Consistent Monthly Cost
• Emailed Regular Reports
• Regular Status Meetings
• Fastest Ticket Resolution

Professional Project Services

Every project is tailored to your business's unique needs and goals. Whether you're upgrading or replacing hardware, building a secure network, or deploying a new application across your organization, CozyCloud IT has the knowledge and expertise to deliver results from quote to completion.

We develop a clear project plan outlining expectations, timelines, and deliverables, helping ensure your project stays on track, on schedule, and within budget. From start to finish, we're committed to making your technology projects a smooth and successful experience.

• Prepared Project Plan
• Regular status updates
• Includes block of hours at reduced rates
• Direct communication channel with project team
• Project completion status review and sign off

Domain Names and SSL Certificates

Every business needs a domain name for its website and professional email. CozyCloud IT makes domain management easy and affordable, whether you're registering a new domain or transferring an existing one to us. We'll help you get the most out of your domain while keeping your online presence organized and accessible.

We also offer SSL certificates to help secure your website and protect information exchanged between your site and its visitors.

• Low rates with auto renewals
• Wide range of top level names
• Quality SSL Certificates
• Total DNS control
• Web portal with full managment

CozyCloud Clubs

Communication and collaboration are more important than ever, and that isn't changing anytime soon. CozyCloud Clubs provides a dedicated space for your team to connect, communicate, and collaborate remotely. Rather than relying solely on third-party platforms, we offer a solution designed to help keep your team's information closer to home and under your control.

Whether your team works in the office, remotely, or a combination of both, CozyCloud Clubs helps bring everyone together in one convenient place.

• Group Chat Channels
• Public or Private
• Direct Chat Messaging
• Share Files and Information
• Open and Edit Documents Together
• Unlimited Channels
• Unlimited Messages
• Extendable